Expand the report that will be send later. Focusing on training and Research Paper

Expand the report that will be send later. Focusing on training and development, staff turnover, reward and benefit as well as r - Research Paper Example The company achieved a 27% revenue growth over the three years ending in 2007 (Seeking Alpha 2011). This paper will evaluate whether the recruitment and selection, training and development, staff turnover, and reward and benefit policies of McDonalds are strategic or not. The paper will analyse if those policies have assisted the organisation to achieve its goals and objectives. Recruitment and selection The market success of any business largely depends on its product quality and service efficiency. It is clear that high quality products can be designed, produced, and delivered only if high quality people are employed. AsRioux and Bernthal (1999) point out, for any business like McDonalds offering customised services, efficiency in employee recruitment, selection, and retention is particularly vital to meet customer satisfaction and thereby promote market share growth. While analysing McDonald’s recruitment and selection policy with reference to related practices such as trai ning and development, staff turnover, and rewards and benefits, the policy seems strategic. ... 004, the company employed 43,491 people in its restaurants and they embraced 40,699 hourly paid workers, 2,292 managerial personnel, and 500 office staff. McDonald’s US franchisees employed further 25,000 people in 2004 (The Times 100, n.d). Most of the McDonald’s employees are paid based on an hour-rate system and those employees are referred to as crew members. In order to ensure the efficiency of employee recruitment and selection process, McDonalds’ management has specifically outlined skills and behaviours that an applicant should possess. According to this, â€Å"for each position there is a job description outlining typical duties and responsibilities and a person specification defining personal skills and competences.† (The Times 100, n.d). The McDonald’s recruitment policy makes its individual restaurants responsible for appointing adequate number of hourly-paid workers. The company’s Management Recruitment department coordinates all activities associated with the recruitment process (McDonald’s Restaurants Limited 2004). In order to recruit skilled and efficient hourly-paid employees, the organization follows some typical requirement approaches including advertising in restaurants, local job centres, career fairs, and other local facilities (The Times 100, n.d). Throughout the company history, it seems that McDonald’s management mainly uses advertising in restaurants technique to hire quality staff. The company believes that this recruitment policy would assist to find out quality workers from local people and/or friends of existing workers. The management collects applications from huge number of candidates and prepares a short list of applicants to be interviewed based on specific criteria. Over 60% of the McDonald’s crew members are aged 20